This is an illustration. The range really is out of order. The photo is a stand-in.
We bought a Thermador range 5 years ago. Five burners, just under six thousand dollars. It's the kind of thing you buy once. For a while, it worked great.
Then it started breaking. In December, the right cooling fan failed and a Thermador tech replaced it under warranty. In February, the broiler ignitor went and had to be replaced too. I thought that was the end of it.
It wasn't. In April, the same cooling fan failed again — same error code, four months after the last repair. Three major repairs in five months on a range that cost six grand and is supposed to last twenty years.
How it started
December 2025
Right cooling fan fails. Thermador tech replaces it under warranty. Range works again.
February 2026
Broiler ignitor fails. Another repair. I'm starting to wonder about this range.
April 27, 2026
Same cooling fan fails again. Same F6100 error code. Same part that was "fixed" four months ago.
The problem
The replacement part is backordered until August. Three months without an oven. I have two little kids at home.
May 5
I email Thermador customer service. I attach receipts, photos, proof of purchase. I explain that I have a baby and a toddler and no way to cook. I ask what they can do.
May 11-13
A few calls back and forth. They ask for a "proposal." Then they say the case is being reviewed and someone will call me back.
Their first offer
Pay $2,800 for the same range. No installation. They don't haul the old one away either.
Here's the thing: they already agreed the repair is covered under warranty. The only problem is their part is backordered until August.
So the $2,800 isn't for a repair — it's to skip a wait that exists because of their supply chain. Why should I pay them to solve a problem they created?
Things get weird
I said no to the $2,800 and asked them to reconsider. To their credit, they came back with something better. Then the real problems started.
May 26
I decline their offer in writing. I explain the situation: three failures in five months, a backordered part that's their problem, not mine, and a $2,800 bill to skip a wait they created. I ask them to look again.
July 9
Thermador sends a written offer letter. Same range for $2,279.60. The letter says clearly: "Our offer will include shipping for delivery directly to you." It lists exactly three exclusions: installation, removal of old unit, and cabinet modifications. That's it.
July 10
I sign the letter and send it back unchanged. Their letter specifically says they don't accept modified agreements.
July 13
They send the payment link. I pay in full — $2,279.60.
July 22 morning
The delivery company calls to schedule. They tell me they'll only bring the range to the curb. I live on the seventh floor of a building with an elevator. There are just a few steps down from the street to get to the lobby. They won't even step onto the building property.
July 22 afternoon
I contact Thermador about the delivery issue. Their response, quoted in full: "Hello, unfortunately the unit is not delivered inside the home/apartment its curbside, please advise."
July 28
Six days later, I check on the status. BSH Customer Support says they're "waiting for a pay link." They apparently don't know I already paid through their own system on July 13.
Look at what happened here. "Delivery directly to you" is what I signed on July 10. "Unfortunately the unit is not delivered inside the home/apartment" is what they told me on July 22, nine days after taking my money.
But the real kicker? Six days later, they don't even know they got paid. When I asked for a status update, they said they're waiting for payment. I paid through the link they sent me, but somehow that information never made it to the people handling my case.
Their own letter lists what's not included: installation, removal, cabinet work. Moving the range from the curb to inside the building isn't on that list. If curbside delivery was the deal, they had a signed contract to spell that out. They didn't.
Where we are now
I've asked Thermador to honor the delivery terms in their own signed letter — bring the range into my building, not just to the curb. If they won't do that, I've asked for a refund so we can start over.
As of this writing, their customer support doesn't even know I paid, despite the fact that I sent the money they requested through their own payment system six days ago. A 500-pound range is apparently going to sit on the street, and they can't track their own transactions.
It would be funny if my kids didn't need to eat.
What I actually wanted
For the record, my original request was pretty reasonable:
- Find the backordered part somewhere and do the repair they already agreed to cover
- Or replace the range on fair terms — with delivery inside the building, installation, haul-away of the old unit, and a warranty that actually means something
That's it. I wanted a working stove, delivered in a reasonable timeframe, with service that matches what you'd expect when you spend six thousand dollars.
To be fair
I get their position. The range is 5 years old and out of the basic warranty period. Technically, they don't owe me anything at all.
But when you spend six thousand dollars on an appliance, you're not just buying metal and wiring. You're buying the brand promise that it'll last and that the company will stand behind it when things go wrong. If a range needs three major repairs in five months, something's wrong with either the product or the process.
I'm not asking them to cover every appliance forever. But when the same part fails twice in five months on a premium range that's supposed to last decades, maybe that's on them, not me.
Why I wrote this
I'm not angry, and I'm not asking anyone reading this to do anything. I have two small kids, a kitchen I can't use, and a situation that's been going on for months. I wrote it all down so the next person considering a Thermador has the full picture before they spend six thousand dollars.
I said I'd update this page if anything changed. It did change: they offered me a replacement, put "delivery directly to you" in the signed agreement, took my payment, then told me delivery stops at the curb. Now they don't even know I paid.
Their products break. Their supply chain is broken. Their internal systems are broken. I'd still rather work this out than keep a broken range in my kitchen, but at this point I'm not holding my breath.
This is case #2755067084 if anyone from Thermador is reading.
—
A former customer
For Thermador
If you're with Thermador and want to make this right, I'm not hard to reach. Case #2755067084.
Days without a working oven
—
Since the problems began in November 2025
Percentage of my son's life
—%
without a working stove